We understand that your event entry fee is important to you and you would not want to lose your money. Therefore, we have created a withdrawals policy which allows us and you to be as flexible with your event entry as possible, without it affecting the event setup process.
From the moment we begin to organise an event, we start to incur costs. Your entry fee is invested in the cost of staging the event – everything from risk assessments and safety measures, barriers to toilets, from printing to safety pins, from event numbers to marketing and the VAT man. Organising any event requires a considerable amount of forward planning, risk and expense. Each event may have its own withdrawal policy, but the general rules are as follows:
Withdrawals: If you notify us via email within 14 days of the original order, a full refund (less the booking fee) will be provided. All withdrawals must be done by emailing the Customer Services team at races@humanrace.co.uk.
*Cycling and running events can have up to a 6 week cut off due to event pack mail out schedules. Because we post cycling and running event packs out, the data has to be prepared far in advance. Past 6 weeks, your pack will be on its way to you and you are fully recognised as an event participant. At this stage we are sorry but we will be unable to offer any refund.
Event deferrals:Unfortunately, we cannot offer deferrals to the following year unless next year’s event is currently open for entries.
Please note: Deferred entries from a previous Human Race event cannot be transferred.
If the participant is pregnant, at any point prior to the event, they may request to defer their entry one or two years, or they may request a refund of their entry fee. Please contact use directly to request either of these.