Season Finale Weekend 2020 Cancelled FAQs

Following the unfortunate cancellation of all 2020 ITU and ETU qualification events in the UK we contacted all triathletes affected; however, we realise you might have some additional questions.

This only affects those who were entered into the Season Finale 2020 ITU qualification waves. Please note other Season Finale waves are currently going ahead, though this situation is constantly under review.

Below are the most common questions:

How do I transfer my entry to Eton Sprints 2021 ITU Qualifier?

We are sad to have to cancel the ITU qualification waves at Season Finale 2020. However we can confirm we have worked closely with British Triathlon and can confirm the ITU qualifier status of Eton Sprints 2021. This will be held in mid-May, with final dates awaiting approval from various stakeholders, and to be announced in due course.

Important to note that the Championship which the event will offer qualification for is to be confirmed and is subject to confirmed Championship dates from the ITU and ETU. For further up to date information on ITU and ETU Championship events and their qualifying events as the current situation develops, please check the Qualification section in each event webpage on the British Triathlon website here  or email agegroup@britishtriathlon.org

If you can attend this event then we will automatically move you across and you will receive a confirmation email by the end of July.  You don’t need to take any action, after the 7^th June our team will transfer all your details across to the event next year.

If you are unable to attend the 2021 event please look further down the page to the Credit note or refund process.

For any further information about the ITU Qualifiers please visit www.britishtriathlon.org

I would like to get a credit note for next season please

That’s great! You will need to let us know by Sunday 7^th June 2020 to take this option. 

We will send you a code by the end of July that can be used with any Human Race event next season. This voucher will be your entry fee minus £10.  Please note that your original booking fee is not refundable / transferable as laid out in our standard terms and conditions. This £10 fee will cover some, but ultimately not all, of the fixed costs incurred in planning the original event as well as admin fees charged to us for this action.

Please click here to fill out the necessary information to claim your voucher, our team will be in touch with any further guidance and your voucher. See you next year.

Our calendar for 2021 is still TBC, however, to give you an idea of the events you would be able to use this on, traditionally each year we organise the Dorney Lake Triathlons, Royal Windsor Triathlon and the tri for life Woburn Abbey Triathlon

I’d like to transfer/gift my entry to a friend

You must complete this action Sunday 7^th June 2020. All substitutions must be done online, and a £10 fee will be charged as per our normal transfer process. This £10 fee will cover some, but ultimately not all, of the fixed costs incurred in planning the original event as well as admin fees charged to us for this action. For more information click here.

To access your account, follow this link or copy and paste it into your browser mydashboard.timeto.com. Once logged in, scroll to find the Eton Sprints Weekend event and select ‘Transfer Registration’. You will then be required to input the new participants email address. Once you select to transfer your entry to another person, they will receive an email to accept the transfer. The new participant needs to complete the registration process, including payment. This payment will also include any price increases to event entry. Once this has been completed, the original participant will receive the refund, less the £10 fee.

Can I get a refund?

If you are unable to attend Eton Sprints Weekend 2021 or take up the credit then in light of the extraordinary circumstances, as per our terms and conditions in our contract we will be offering refunds minus a small £5 admin fee. Please note your original booking fee charged by Active is non-refundable, as outlined in our Terms and Conditions. The average booking fee cost was around £5 per person = an average of £10 per person.

The £5 fee covers some, but ultimately not all of, a fee charged to us to refund, plus some unrecoverable event costs and staff time.

Here you can find a link to our T’s and C’s

As this is a manual process we will need to be notified about your refund by Sunday 7^th June 2020.

To claim your refund simply click here and fill in the necessary details.

We aim to have everyone’s refunds with them by the end of July

What if I have hired a wetsuit?

All wetsuit hires are managed by our wetsuit partner Zone3. Please see their T&Cs on wetsuit hire here and if you have any questions please contact them directly at hires@zone3.com.

What if I have booked bike hire for the event?

All bike hires are managed by our partner British Bike Hire. Please contact them directly at info@britishbikehire.co.uk to enquire about the options available to you.

 

I purchased an extra item such as photos or medal personalisation, what happens to my stuff?

Any packages you purchased for Season Finale Weekend, will be rolled over to Eton Sprints 2021 event. If you want to be refunded, each part of your bundle has a different process, see below for the process for each item.

 

AWOL

AWOL Adventure is a third party photography platform. AWOL Adventure will be contacting customers who have purchased a photo bundle directly on next steps.

If you have any enquiries regarding photos, please contact AWOL Adventure directly on photos@awoladventure.com, or visit their FAQs page: https://awoladventure.freshdesk.com/support/home

 

iTAB

Your iTAB medal personalisation will be transferable to the rescheduled event, any other event run by us or any other event worldwide.  For further information contact info@mysportingtimes.com.

 

What if I have booked accommodation or transport?

Sadly, any bookings for services not listed as part of the event are not covered by our refunds policy. You will have to investigate what options are available directly with that service provider.

 

I have purchased Registration Protection. How do I claim my refund?

If you have purchased Registration Protection from Booking Protect during your registration for the Dragon Ride you are able to claim back a refund if your circumstances are covered. Booking Protect are a third party company, please direct all claims and queries to them using the below link. You may use the Booking Protect contact form which is linked here: https://bookingprotect.com/contact-us/ 

You may submit a refund application via Booking Protect’s easy-to-use online portal: www.bookingprotect.com/refund