FAQ

These are some of the most commonly asked questions about our events. Remember, the only silly question is the one you didn't ask!

How do I know if I am in the race?
If you entered through our online system, you will receive an acknowledgement email confirming your entry. If you entered with a paper entry form and cheque, take a look at your bank statements to see if your cheque has been cashed. If it has, you are in. You will also receive an acknowledgement email or letter if you have entered early enough. It will contain an outline of the race information and nearer to race day, you will receive a detailed printed race information document. We usually put an entry list up on this website too, so you can keep checking here from time to time. Please make sure the details we have for you are correct.

Can someone else register for me?
For our one day events, you have to register yourself in person, and you must show some form of photo identification when you register. However, for the NOKIA Royal Windsor Triathlon, you must register the day before the race. On this occasion, we allow someone else to register for you, but they must bring a signed letter of authority from you and they must show your race licence (if you have one) and your ID. Your friend must also bring your cycle helmet for checking and your bike for racking.

Can I wear a number belt?
Yes, but your number must be clearly visible at all times otherwise you may be subjected to a two-minute penalty as per British Triathlon Rules. You mustn't fold or cut down your race number in any way. Do write any medical information on the back of your number.

Do I have to wear a wetsuit?
Not always. However, we do strongly recommend the use of a wetsuit. Not only will a wetsuit keep you warmer in the water, but it will also assist with buoyancy. You are advised to try swimming in your wetsuit before race day, and it's also a good idea to practice taking it off when wet!

Can I wear my race numbers underneath my wetsuit?
Yes. The race numbers we supply really are waterproof and tearproof. Take care when you put your wetsuit on over the numbers ~ ask a friend to help you. When you take your wetsuit off, your numbers should remain intact, provided you have pinned them securely in all four corners.

Do I have to be a member of Triathlon England, triathlonscotland or the Welsh Triathlon Association?
No. If you are not a member of the sport’s governing body, you must bring some form of photo ID with you and you will be required to pay a day membership fee at registration. You are recommended to familiarise yourself with British Triathlon’s rules and regulations that will be applied to this race, otherwise you may be penalised for breaking any rule. Ignorance is no defence! See British Triathlon’s Website for more information on rules, membership and much, much more. For further information phone British Triathlon on 01509 226161.

You've got my age group wrong.
Your age group is determined by your age at December 31, and not your age on race day (in accordance with British Triathlon Rules).

When will I receive my race numbers?
For most of our events, you will only receive your race numbers when you come to registration. We generally do NOT post out race numbers. There are a few exceptions, such as our running events, where we do post out numbers.

I have entered the race, but now I can't do it. I have injured myself; become pregnant; got to go away on business; etc. Can I have a refund?
Possibly. But please refer to our Withdrawals Policy for clarification.